Refund policy

1. Refund Exceptions

1. • Refunds are not available for:

     1. Fresh food gifts (cheese, meat, cream, etc.)

     2. Personalised or branded goods

     3. Goods past their Best Before or Use By dates

     4. Bespoke hampers

   • Once we receive your written order, we purchase components, making cancellation impossible.

   • Returns of empty boxes and baskets are considered on a case-by-case basis.

2. Damaged or Defective Hampers

   • Notify us within 48 hours of receipt:

     • Phone: 01590 718181

     • Email: info@newforesthampercompany.com
       

   • Options: replacement or full refund

   • Replacement may be of equal or higher value if original hamper is unavailable

   • Collection and delivery of replacement is free

   • If assessed as not defective, collection costs may be deducted from refund (equal to original delivery + any applicable surcharges)

3. Delivery Delays

   • We are not responsible for delays caused by:

     • Adverse weather

     • Incorrect/incomplete addresses

     • Other circumstances beyond our control

4. Missing Hampers

   • Jan–Oct: claims within 14 days of expected delivery

   • Nov–Dec (Christmas): claims by 16th January

   • Claims after these deadlines may not be refunded or replaced

5. Unsuccessful Delivery Attempts

   • Refunds are not available for non-delivery due to incorrect addresses

   • Returned items can be re-sent at standard delivery charges