Privacy policy
1. About Us
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Company: The New Forest Hamper Company Ltd
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Company Registration No: 10497781
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Registered Address: The Estate Office, Station Road, Sway, Lymington, Hampshire, SO41 6AA
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VAT Number: GB 322 559 115
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Registered as a data controller with the ICO (ZA809849)
2. Scope
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This Privacy Policy explains how we collect, use and protect your personal data, and your rights under UK data protection law (UK GDPR).
3. What is Personal Data?
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Personal data is any information that identifies you as an individual. This includes your name, contact details, IP address and information about how you use our website.
4. Your Rights
You have the right to:
- Be informed about how your data is used
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to certain uses
- Request transfer of your data
- Rights relating to automated decision-making (we do not use this)
To exercise any of these rights, please contact us using the details below.
5. What Data We Collect
We may collect:
- Your name, address, email and phone number
- Recipient details for gift deliveries
- Order and purchase information
- Website usage data (such as pages visited and products viewed)
- IP address and device/browser information
This information is collected when you place an order, browse our website, or interact with us.
6. How We Use Your Data
We use your data to:
- Process and deliver your orders
- Manage customer service and enquiries
- Personalise your experience
- Improve our website and product offering
- Send marketing communications (only where you have consented)
7. Sharing Your Data
We may share your data with trusted third parties where necessary to operate our business, including:
- Shopify – to power our online store
- Payment providers – to securely process transactions
- Delivery partners – to fulfil and deliver orders
- Marketing and analytics providers, including Meta (Facebook & Instagram) and Google
These providers only process your data on our behalf and must keep it secure.
We do not sell your personal data.
8. Marketing & Website Tracking
We use tools such as Meta (Facebook & Instagram) Pixel and Conversions API, along with other analytics services, to understand how visitors use our website and to improve our marketing.
These tools may collect information such as:
- Pages visited
- Products viewed
- Actions taken (e.g. adding to basket or making a purchase)
- Device and browser information
This helps us to:
- Improve your experience on our website
- Measure the effectiveness of our advertising
- Show you more relevant adverts
Where required by law, this tracking only takes place after you have given consent via our cookie banner.
9. Cookies
Our website uses cookies and similar technologies to:
- Enable essential website functionality
- Analyse performance and usage
- Support marketing and advertising
You can manage your preferences at any time through our cookie banner or your browser settings.
10. How Long We Keep Your Data
We only keep your personal data for as long as necessary.
Typically, customer data is retained for up to 5 years from your last interaction with us, after which it is securely deleted.
11. Data Security
We take data security seriously and use appropriate measures to protect your information, including:
- Secure systems and encrypted backups
- Access limited to authorised staff
- Secure storage of physical records
12. Accessing Your Data
You can request a copy of the data we hold about you by contacting us:
Email: info@newforesthampercompany.com
Requests are usually free and will be responded to within one month.
13. Contact
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Data Protection Officer
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Address: The Estate Office, Station Road, Sway, Lymington, Hampshire, SO41 6AA
14. Changes to This Policy
We may update this policy from time to time to reflect changes in our business or legal requirements. We recommend checking this page periodically.
15. Questions
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Contact us by phone (01590 718181) or email (info@newforesthampercompany.com)
We respect your privacy and are committed to protecting your personal data.
