New Forest Cake House Lemon Drizzle

Every gift box and hamper is delivered in protective, recycled packaging to ensure it arrives in the best possible condition. Hampers are made to order by our dedicated team, and we ask customers to confirm a preferred delivery date.

While we make every effort to deliver on your requested date, delivery dates are not guaranteed, as we rely on our external courier partners. We will always provide full tracking information so customers and recipients can monitor delivery and designate safe places or reschedule if needed.

Please read our full delivery policy here

1. Refund Exceptions
   
   Refunds are not available for:
   
   Fresh food gifts (cheese, meat, cream, etc.)
   Personalised or branded goods
   Goods past their Best Before or Use By dates
   Bespoke hampers
   
   Once we receive your written order, we purchase components, making cancellation impossible.
   
   Returns of empty boxes and baskets are considered on a case-by-case basis.
   
   
2. Damaged or Defective Hampers
   
   Notify us within 48 hours of receipt:
   Phone: 01590 718181
   Email: info@newforesthampercompany.com
   
   
   Options: replacement or full refundReplacement may be of equal or higher value if original hamper is unavailable
   
   Collection and delivery of replacement is free, if assessed as not defective, collection costs may be deducted from refund (equal to original delivery + any applicable surcharges).
   
   
   Please read our full returns & refund policy here.