Delivery, Pricing & Environmental Statement

Hamper Prices & Delivery Policies & Collections

COVID-19 Update: We are still trading and safely delivering our Gift Hampers locally and around the U.K.

Please note that DPD are now not able to guarantee Next Day Delivery due to anticipated immense volumes.  However their tracking service will still be available to see exactly where your parcel is.

While already adhering to all Food & Safety Regulations we have taken additional precautions for the CoronaVirus situation including a full Risk Assessment on our premises and skeleton team working, implementing a Checklist for each and every order.

We are operating a “Doorstep Delivery” policy to local orders and our courier partner, DPD is also operating a strict Delivery Policy incorporating the following steps:

  • Contact-free delivery
    The driver will leave the parcel at the entrance, ring the bell and waits for you to take the parcel

  • Christmas deliveries
    Order by 5th December to guarantee delivery for Christmas

  • Contactless Collections

It is possible to collect your hamper(s) from our office in Milford on Sea, SO41 0WJ.  Please select from the drop-down menu at the end when completing your order and choose your preferred date, or email us separately to confirm your date and time.  We are operating a strict policy in line with COVID workplace guidelines of no entry to our building to keep our team safe.  We will bring your hamper(s) to you at the door upon your arrival.  Thank you for your understanding and respect of our policies.

Hamper pricing:

All our hampers are completely bespoke to your requirements so prices will vary depending on the items you select. To view our range of hamper items and prices, please refer to the "Create A Hamper" form.

Packaging & Environmental Statement

We understand the impact that the packaging we use has on the environment and are therefore committed to continuously sourcing and using environmentally friendly packaging wherever possible. 

BASKETS

Willow, seagrass and bamboo are all entirely renewable resources. We understand that their transportation via container ships is damaging to the environment and so we nest efficiently where possible and minimise any external packaging used in transit.  We have selected our supplier after a stringent process, mainly due to the fact that they are an established U.K. friendly business and they operate on the same sustainable values as ourselves. We are continually impressed by their high ethical and ecological values, all their basketware is manufactured from sustainable materials and handmade by artisans who work from their factory which is one of a very select few which has attained SEDEX accreditation and ISO 9001.

KRAFT Paper

The paper we use for packaging around the hamper baskets when we place them in the cardboard boxes is 100% recycled, neutral ph kraft paper and is recyclable and biodegradable. Please recycle.

OUTER BOX

All of our outer boxes are made from 100% recyclable board, therefore contributing to reductions in carbon emissions and landfill waste. These outer boxes are recyclable so please treat these as you would your other cardboard waste.

We are proud to say that your hamper will contain all or some of the above which all play their part in achieving the above mission statement.

SUPPLIER PACKAGING

All our suppliers are now encouraged to use recyclable/compostable packaging wherever possible.

 

Delivery & courier costs

We deliver all over the U.K. - certain postcodes may have restrictions so do check with us if you have any queries. Once you have confirmed your hamper order, this confirmation thereby deems acceptance of the terms and conditions outlined regarding courier bookings.

All orders to be couriered will have the courier charge automatically applied to your invoice. Courier costs start from £12.95 for a Fully Tracked & Signed For delivery service via DPD. In line with the requirements of our contract with DPD, all fragile items need to be wrapped individually and therefore the courier cost includes all that safe transit packaging, double-walled cardboard box and additional packaging around the hamper itself within the box.

This courier price is not included in the cost of the bespoke hampers and always quoted as an additional sum within your basket.  However for any Gift Collection Hamper the courier cost is included in the total price shown.

If your hamper is for delivery to the New Forest area, please contact us for a quote on local delivery based on the recipient postcode, otherwise the courier charge will apply as standard.

Delivery details

Deliveries are usually made between 9am and 5pm, these times cannot be guaranteed during busy periods. We use an overnight Next Day courier service via DPD.  However please note that during peak times Next Day cannot always be guaranteed - but their tracking system will always update our customers where contact details have been provided.

• We cannot be held responsible for parcels not delivered or collected due to any incorrect delivery information given or if the recipient is out or away, or in the unlikely event your parcel is delayed through no fault of our own.  No refund will be given on this basis.

• All hampers must be signed for on delivery. Any hampers containing alcohol must be signed for by someone over 18 years of age. The delivery driver has the right to refuse delivery if sufficient ID isn't provided if requested.

Full policies

We have comprehensive policies to make sure your hampers arrive safely.  You can read more on the pages below: 

Please contact us if you have any further questions about delivery.

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